What payment methods do you accept?
You can purchase on our website using your Card or Bank Account – Secured by Paystack
We additionally accept local payments through bank transfer and bank deposits into FCMB and Paystack Titan company accounts.
For international orders, we accepts payments through Swift, Telex, ACH transfers
You can choose these payment methods at checkout.
What is the Status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from your “order history” section on your account page on the website.
Can I change my order?
We can only change orders that have not been processed for shipping yet.
Once your order is under the status “preparing for shipping”, “shipping” or “delivered”, then we cannot accept any edits to your order.
To make changes to your order, please reach out to support through the helpdesk.
Where do you ship?
We currently ship within Nigeria and West-Africa.
For shipping to United states and other parts of Europe,
Please reach out to our support through our helpdesk.
How long does it take to ship my order?
Once you’ve placed your order, it usually takes 24 to 48 hours to process it for delivery.
Standard shipping time for the countries covered by our delivery partners is presented below. You can find them when choosing for a delivery method before confirming your order:
-Nigeria: 3-7 days
-West Africa: 5-15days
-Other Regions: Contact Support
Which currency will I be charged in?
We currently only support the following currencies for charging our customers in their local currencies: USD and NGN.
If your credit or debit card uses another currency, then you will be charged in USD or NGN
Your bank will apply the corresponding conversation rate of the currency you choose.
How can I track my package
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from your “order history” section on your account page on the website.
Will I pay taxes for international shipping?
Deliveries in Europe will have to pay customs taxes.
Our delivery partner will handle the clearance and will invoice you in local currency for the duties and taxes linked to your order.
For more information, please refer to the website of the delivery partner handling your delivery.
How do I place an order?
Shopping on Transville Agro is easy! Once you have found the farm produce/agro-product/item you want to buy, just follow the steps below:
    • Click on ‘Buy Now’ to add agro-allied tems or Livestock to your cart
    • Click on ‘Cart’ in the top right corner
    • Register an account or Login into your existing account by entering your Email and password
    • Enter your shipping/billing information, ensuring your address is complete and accurate
    • Choose your preferred payment option
  • Click on ‘Order Now’ to complete your order
Once your order is placed, we will either automatically confirm it by notifying you via Email, or we will call you for confirmation in case we need more details. 
How do I know my order has been confirmed
You will get an email confirmation from us once your order has been confirmed.
My payment was processed successfully but I didn't get any order confirmation. What should I do?
Please contact our Customer Service Team on ​0903 374 0382 or contact us here so we can help you to resolve the issue.
From when is the warranty for my agricultural product applicable?
The warranty for your product should start from the date of order. For more information.please refer to the vendor/product page or contact our customer care on 0903 370382.

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